Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@tardigradeclothing.com with your order number and the item(s) you’d like to return. If your return is accepted, we’ll email you a return shipping label and return instructions (including the return address). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tardigradeclothing.com.

Return shipping for standard returns
We provide a return shipping label and a $7.95 return shipping fee will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover return shipping.

Exchanges (size-only)
We offer free size exchanges within 30 days of delivery for the same item in a different size (subject to availability and eligibility requirements above). For all other exchange requests (different item, color change, etc.), the fastest way is to return the item and place a new order.

Exceptions / non-returnable items
We do not accept returns for gift cards, items marked Final Sale, or items that are worn, washed, altered, or damaged (not due to a defect).

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus the $7.95 return shipping fee, if applicable). Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@tardigradeclothing.com.